Return & Cancellation Policy

Due to hygiene & safety concerns with regards to baby/kid’s products, Toyzone has a strict No Refunds policy across the website, but an option for replace/exchange is available only if the reason is genuine.

This also means that all the products you receive are -  

Original, Unopened and of High quality.

This is an unparalleled commitment in an eCommerce driven by returns and exchanges.

Please make sure to make an unboxing video with the original packaging once the order is received.

If there is any genuine case for exchanges of a product, please contact us on support@toyzone. in within 24 Hours of receiving your order & we will handle these exchanges on a case-by-case basis.

Damaged Products:

In the event that a product reaches damaged, please email us on support@toyzone. in within 24 Hours along with unboxing video and images of the damaged product and we will help you out.

Note: For all damaged/missing part or wrong product delivery inquiries, submission of an unboxing video is required. The unboxing video should clearly depict the condition of the product upon receipt, aiding in efficient processing of your request.